Refund policy
We have a 30-day return policy — you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to start a return
Email us at Info@earthycove.com or use our website contact form to begin. Include your order number, the email used at checkout, the item, and the reason for the return. For damaged, defective, or incorrect items, include clear photos and, when useful, a short video. Photos or video are not required for other return reasons. Our team will review your request and confirm whether it is eligible. Items sent back without first requesting a return will not be accepted.
Return shipping
If your return is approved, we'll provide instructions on how and where to send your package. For defective, damaged, or incorrect items, we cover the return shipping cost. For change-of-mind or other non-defective returns, the customer is responsible for return shipping. Return address: 16775 NE 86th Ct, Redmond, Washington, 98052, United States.
Damages and issues
Please inspect your order on delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Refunds
Once we receive and inspect your return, we'll let you know whether the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. It can take additional time for your bank or card issuer to post the refund. Shipping costs are non-refundable unless the item was defective or damaged on arrival.
Exchanges
We do not offer direct exchanges. To choose a different item, return the eligible item you have and, once the return is accepted, make a separate purchase.
Non-returnable items
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized orders, personal-care and beauty goods, hazardous materials, flammable liquids or gases, and sale items or gift cards. Please get in touch if you have questions about your specific item.
European Union 14-day cooling-off period
If your order is shipped into the European Union, you may cancel or return it within 14 days, for any reason and without justification. The item must be in the same condition you received it — unused, with tags, and in original packaging — with proof of purchase.
For any return questions, contact us at Info@earthycove.com.
Customer support contact
Customer support is available by email at Info@earthycove.com or through our website contact form. Earthy Cove does not offer phone support at this time.