Refund policy

At EarthyCove, we take pride in our handmade products and are confident in their quality. However, we understand that sometimes returns or refunds may be necessary. Below is our return and refund policy to ensure a seamless process:

Eligibility for Returns

  • We offer a 30-day return policy starting from the date of delivery.

  • All products are handmade, so slight color discrepancies, shape irregularities, or other minor variations are normal and not considered defects.

  • Returns are only accepted for products that meet the eligibility criteria below.

Steps to Initiate a Return

  1. Email Us: Send an email to earthycove@gmail.com to start the return process.

  2. Provide Documentation: Along with your email, include the following:

    • A video of the product being unpacked.

    • Clear pictures of the product.

    • A detailed explanation of the reason for the return.

  3. Approval Process: Once we receive your request, our team will review the provided information and determine if the return is eligible.

Conditions for Refunds

  • Refunds are processed only for items returned in their original condition.

  • The customer will be responsible for return the product to our address & shipping cost.

  • Refunds will be issued to the original payment method within 7 business days after we receive and inspect the returned product.

  • Shipping costs are non-refundable unless the product is defective or damaged upon delivery.

Non-Returnable Items

  • Products without a valid unpacking video.

  • Items with damage caused by misuse or mishandling.

  • Custom or personalized orders.

  • Sale items or gift cards

If you have any further questions, please don’t hesitate to contact our support team at earthycove@gmail.com.